This website is operated by Smooches,  a division of Ones Stop Style Pty Ltd.

Throughout the site, the terms “we”, “us” and “our” refer to Smooches.

Smooches takes pride in the superb quality of our products, our high level of customer satisfaction, and our reputation for providing excellent after sales service. In order

for us to deliver excellent service, we have adopted a Shipping and Returns Policy.


Orders

After you checkout, your order will be sent to us. Currently we do not have Card Payment options, please make EFT payments to our banking details at the bottom of our invoices, and please send proof of payment to: info@smooches.co.za After your Proof of payment has been received, your order will be processed and despatched

Shipping

At present we only ship within South Africa. Shipping is free on any order with products valued at R500 or more. Thereafter extra charges from R65 per delivery may apply.

Depending on your delivery address, delivery can take anything between one to three working days, unless you as the client request and pay for overnight delivery (charges will be charged on your invoice).

General returns policy

Unopened, undamaged and resalable products.

  • We will exchange any unopened, undamaged and resalable products within 30 days of the date of delivery, provided that such an exchange must be by way of a product or products of the same or lower value than the products being returned.
  • We will refund 100% of the purchase price of any unopened,undamaged and resalable products within 7 days  of the date of delivery.
  • All return request must be sent to us 24 hours after receiving your order.

Opened products

  • We will exchange any opened products within 30 days of the date of purchase, provided that such an exchange must be by way of a product or products of the same or lower value than the products being returned.
  • We will refund 100% of the purchase price of any opened products within 15 days of the date of purchase.

Promotions and courier costs

  • To the extent permitted by applicable law and regulations, a different product refund policy may be adopted for special promotions and packages.
  • All courier costs related to returns and exchanges shall be for your own account.

Several types of goods are exempt from being returned

  • Services, such as training services or makeup services.
  • Gift cards.
  • Downloadable products.
  • Sales items.

There are certain situations where only partial refunds or exchanges are granted

  • Any item that is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 90 days after delivery.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@smooches.co.za

Addresses and further considerations for exchanges and returns

  • If you need to return or exchange an item, send us an email at info@smooches.co.za., and send your item to:

One Stop Style

62 ILANA Street, Delville Business Park,

Germiston, Gauteng

1403

South Africa

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund or exchange.
  • Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
  • If you are shipping an item over R500 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will have to comply to our returns policy.

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